Happiness at work is really important for
both the employees and employers. It is a key of success of a company. It is
because it would affect the job satisfaction and performance of the employee
and so the development of the company. In this blog, I would like to write
about a happy company in China, which is Starbucks (China). Starbucks (China), won
the price of “Best employer” and its’ stuff are happy at the workplace. I can
feel that the staff there are enjoy their work though and happy though their service.
Their smile is not faked. I can see their enthusiastic about their work.
Close relationship between company and the employees
The first reason of why the staff in
Starbucks are happier than other company might because of the close
relationship between company and the employee. Starbucks would call their staff
as partner. This shows that Starbucks
respects and stress on their employee. It also shortened the distance between
the company and the employee. Thus, it enhances the sense of the belonging of
the employee. Staff might then enjoy their work and love the company.Good relationship between staff and customers
Staff in Starbucks could build up
ties and friendship with their customers though their service. For example, they
will write down customs’ name, some encouraging sentences, and drawing picture
on the cup. Customers can feel their care. Therefore, customers would smile in
return and give encouragement to the stuff. Stuff might even share their experience with
the customers and become friends of them. I believe these kinds of good interaction
between customers and stuff can make them feel joyful and happy about their
work.
Comprehensive labor welfare
The welfare of Starbucks
in China is also good and comprehensive, such as house allowance programme and medical
insurance. I am especially impressed by one of the welfare of it, which is the
stuff who had worked in Starbucks more than 10 years could have 12 months
no-pay leave and the welfare and the positions of the stuff would remained the
same. This allows the employee to pursue and achieve their dreams or spent more
time with their family without affecting their career. All these policies can
show the caring of the company to their employee.
Caring of staff and their family
 |
| Starbucks chairman and ceo, Howard Schultz, greets partners (employees) and their family |
Not only the employee, Starbucks also
care about employee’s family members. For example, they invited both employee
and their family members to join their meetings. This allows their family
members to know more about their jobs and working environment. I believed that
family’s support and recognition played an important role in employees’ satisfaction
of their works.
Having a good company culture and policy and
good interpersonal relationship are very important in maintaining the happiness
and satisfaction of the employee. I believe that Starbucks’s employee-oriented
policy is the main reason that makes their employee feel happier at workplace.
